If you have any inquiries, please contact jeremy@sustainabilitynetwork.ca.
*All recordings are available for 60 days.
June 3rd
*Please note, all registrants will be provided with a link to the recording and presentation slides following the sessions. The recording will be available for 60 days.
Every manager dreads difficult conversations. Whether it’s delivering bad news, denying employee requests, or giving negative feedback, these are the conversations that keep up at night and make our stomachs churn.
To be an effective manager, however, you must have those difficult conversations. And, you need to have them in a way that is constructive and productive.
Difficult conversations will never be easy. But, with proper mindset, proper preparation, and practical technique, those conversations can become easier and more productive. In this interactive workshop, participants will learn practical techniques to facilitate difficult conversations and get a chance to practice in breakouts.
This workshop is for both new and experienced managers.
Participants will learn:
- The five steps to facilitate difficult conversations
- The four techniques to defuse tension
- The three keys to an effective mindset
- The one powerful phrase that will get employees on board.
Our Presenter:
Having worked in the arts, health, social service, and education sectors, Mikhael Bornstein has more than twenty years of experience as a professional fundraiser.
Mikhael is an AFP Master Trainer and a frequent speaker at conferences across North America. He previously been faculty with the Canadian Association of Gift Planners and has taught fundraising at both George Brown College and Toronto Metropolitan University.
Mikhael has a Master in Arts in Leadership from Royal Roads University.
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